Tracy's Nest

Thursday, July 13, 2006

What u ordered will not be what ur recipient will receive

I felt I had been CHEATED! Let me rant it in my blog. The below was supposed to be what I ordered from one of the florists in Kuala Lumpur and was to be sent to Michelle in Penang. Looks so presentable and nice, doesn't it?
Note: Picture as shown : Option 2. Contents as shown: Red Roses, Yellow Daisies, Assorted Fillers, Brands Essence of Chicken, Milo, Quaker Oats, Glucosa, Ribena.


And what they sent was THIS:

Arrrrrggggghhhhh!!!!!!!
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Anyone fell off the chair?
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As what Michelle mentioned, the flowers and gifts were not very presentable. (She was being courteous). I would have said, NOT AT ALL PRESENTABLE! Goodness, the price tags were still intact! It was completely different from the florist's illustrated picture. I requested Michelle to send me the pic. When I received it, I really had my jaws opened wide staring at it, I 'plopped' onto my chair! WHAT THE ****! I just couldn't believe what I saw!
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The gifts were so 'CHEAP KAI' (cheapskate) – 2 packets of ribena (I'm sure Tim and Emily were very delighted to have them), 1 small packet of milo (for just a cup?) and the packet of, don't know what brand, glucose and I don't know whether there were any brands essence of chicken or not.
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Okay, okay, I opted for Option 1 which is RM50 cheaper (the illustrated hamper was Option 2). It was not dat I minded what I had paid for but at least they could have packed 1 small bottle (if not big) of ribena, a small tin of milo and quaker oats, a tin of glucolin and 1 box (6 bottles) of essence of chicken instead of the 'cheapos'. And ... and ... and the flowers, at least, they could have arranged something better than dat (I bet my flower arrangement is better). Another thing, the card – should have at least used a proper one.

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Actually I sent a message thru email to the florist
and even sent her the pic which Michelle sent. The florist called me and told me she nearly fainted when she saw the pic. I didn't really 'blow' (else she would be hearing my very foul 'nice' language), I kept my cool (but not without bombarding first) and listened to what she had to explain. She told me she didn't expect her counterpart in Penang would send dat unpresentable flower basket with gifts and I presume she meant to say dat it was completely her counterpart's fault. She went on to explain dat they couldn't send the fresh flowers from K.L. for fear dat the fresh flowers will wither (maybe she thought I was a first-timer in sending flowers and gifts ordered from the net *duh*). She did keep apologising. I asked her what she was going to do. I didn't need her apologies then. I wanted her to apologise to Michelle instead. She promised me she would call her counterpart in Penang and would send an apology (she didn't tell me what they would send) to Michelle. Okay, I accepted dat.
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Two days later, Michelle told me she received the flowers – 3 roses. Goodness, 3 miserable stalks of roses! And no message with regard to the apology? *duh, duh duh*
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After what Michelle told me about the
florist shop belonging to her admin.'s manager’s (Senior Manager’s position) wife, I dropped my intention to pursue the matter further. What I can say is THIS FLORIST IN PENANG, OBVIOUSLY, IS NOT A PROFESSIONAL!
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Before this, I had no problems making orders from well-known florists. The incident really taught me a lesson – NEVER, NEVER ORDER SOMETHING FROM THE INTERNET WHICH U ARE NOT FAMILIAR WITH or DO NOT KNOW THE PERSON.
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I would really like to thank Michelle for letting me know, else I would still be blur-blur thinking I had sent something worthy and nice to her.
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Note: Any Florists/Gifts/Hampers (or whatever) shop owners reading this, PLEASE let us (who order), at least, feel dat we have spent our money worthily as we put our trust in u.

*Also, read Michelle's blog*

Updated at 4.05 pm:
I tak boleh tahan lagi. I have to disclose the name of the florist – it's love.com.my Sdn Bhd

22 Comments:

At Thu Jul 13, 01:53:00 PM, Blogger magictree said...

Wah...like that also can ah? I've never ordered anything via internet yet.except those like Amway. Next time, I think I better consult you before I place any order online. Quite an eye opener.

 
At Thu Jul 13, 02:19:00 PM, Blogger Egghead said...

so it's you ah? sue them!

 
At Thu Jul 13, 02:38:00 PM, Anonymous michelle said...

Cool down, bottom line is I am very happy with your thoughtfulness.

Next time, send me your pastry ok, it is worth much more. Yum Yum.

Hey call them, tell them, I still want my Quaker's Oats...hehehehe

 
At Thu Jul 13, 02:43:00 PM, Blogger Jesslyn said...

no business for them in future!

 
At Thu Jul 13, 03:03:00 PM, Blogger chanelwong said...

I think you can pack a much nicer hamper and send by courier to Michelle..agree?

 
At Thu Jul 13, 03:25:00 PM, Blogger Ryan Boy said...

so Cheapskate! next time no business for them, let's announce it in the blog & let them bankrup!!:p

*really not safe to buy anythings through internet right?

 
At Thu Jul 13, 03:51:00 PM, Blogger IMMomsDaughter said...

I am appalled by the "shrinking" bouquet of gift. I hope u did not pay too much for it. Tell the florist in KL (the one u ordered through) that you'll report them to the Consumer's Association, etc.

 
At Thu Jul 13, 04:07:00 PM, Blogger Vien said...

Oh, so that thoughtful person was u. Must be very kek hei when michelle told you about it hor? Nevermind la, like immd said, just report the florist to the consumer's association lor. You've already given them the chance to apologise to michelle..yet they didn't do a good job at it.

 
At Thu Jul 13, 04:31:00 PM, Blogger Zara's Mama said...

So, it's you the mysterious giver?

Haha.. if me hor.. I want my money back! A bottle of ribena vs 2 packs of ribena very much difference hor. And where is the chic essense?

 
At Fri Jul 14, 07:52:00 AM, Blogger mumsgather said...

What you see is not what you get huh? And the glucose looks like some free gift sample!

 
At Fri Jul 14, 09:34:00 AM, Blogger Ricket said...

Very unprofessional indeed. tsk. tsk. tsk

 
At Sat Jul 15, 02:46:00 PM, Blogger AsleyLee said...

Wow,angry,angry here!!
I never believe in internet-buying, and your case firming my point.

 
At Sat Jul 15, 02:49:00 PM, Blogger jazzmint said...

hey this co memang busuk name one lah. It happened to me few months back too. I placed order for Rm150 hamper for the company lucky draw. then on the day of delivery they told me don't have but substitute with something else which wasn't a hamper. My gosh!! I blew my top and scolded the girl left n right. I ask her if she doesn't have the hamper why didn't they inform earlier, not till the very last minute!! So the girl quickly apologise and told me they will go get the items (seems that they don't have the things ready). I made her do that, by the time she got everything, I've already ordered from another company and they have delivered to me.

this co kept tell me sorry and ask me to take the hamper they prepare but I told them, this to teach you a lesson, never post something on the net which you do not have :P.

Evil eh me...Must boycott this co lah!!

 
At Mon Jul 17, 10:06:00 AM, Blogger blurblur said...

Aiyo...like that also can?!?

Some company thought they're famous and that's why can play this kind of 'game'...really bad!

 
At Mon Jul 17, 05:27:00 PM, Blogger Sabrina said...

I normally ordered my flowers through this website
www.111flowers.com
which is a M'sian web and the flowers n gifts received are the same as the pic.This is the only website that I trust.
Your purchase with that company really **** up lar...This company really must kena sue.

 
At Tue Jul 18, 02:03:00 PM, Blogger Tracy said...

Dear all,
Thank u so much for ur concern. Just treat my case as an example, and just be careful when ordering thru the net. To tell u the truth, I really THANK Michelle for telling me, else I'll still be blur-blur and will be still ordering from this company.

Magictree:
Eye opener leh? Actually I don't quite like the idea of ordering things thru the net. Find dat it's very risky - giving our card no. and ordering something and receiving totally different things but it's the only way where u can send hampers or flowers.

Egghead:
Ya lor, it was me lor. Sue them? Aiyo, if it was a big boom, I'll definitely to so.

Michelle:
I'm consoled dat u are happy. I was really very upset and angry when u sent me the pic (of course not with u). Well, (heehee) I know what to do the next time.

Jess:
Definitely no more orders from me. Not only dat, I'll 'sound and ADVERTISE' their name to my frens, relatives, clients and whoever wish to order flowers or gifts (kekeke, u know what I meant, rite?)

Chanel:
Hahaha, u think so too?

Leng Jai Ryan:
Heehee, I oredi sounded to so many ppl oredi and these ppl will oso sound to others.

I think dat company happened to be one of the 'bad apples' in the net and I was one of the unlucky ones.

Imm:
The name is love.com.my sdn. bhd. It was not really a boom so didn't think of making a fuss over it.

Vien:
Heehee, ya lor the 'thoughtful' and unlucky person was me. As the florist in Penang happened to be Michelle's admin's senior mgr, I didn't I want to pursue further lar. Give face to Michelle mar.

Zara's mama:
Ya lor, no doubt I ordered the Option 1 but cannot send the two PACKETS of ribena mar hor? Michelle said there was a box of chicken essence but not Brands ... *speechless*.

Mumsgather:
Hahaha, u noticed dat too. So 'cheap kai' hor?

Ricket:
Ya ya ya, tsk tsk tsk, what can I say?

Hui Sia:
Heehee, u were angry too? Aiyo, thanks for sharing with me.

Jazzmint:
Wuah lau eh! So, u were a 'victim' too. But u were a lot smarter. Maybe one of their TACTICS is to send cheapskate things and then apologise. Tsk, tsk, tsk, what a way? Really must spread the news around and boycott them!

Blurblur:
Actually dat company doesn't happen to be a famous company. I guess well-known companies will not do dat to their customers. I had ordered hampers from well-known companies and their services were so much much much better. It happened dat I couldn't get what I wanted to send from these companies and the illustration from this love.com was so eye-catching and who knew ......? (IT WAS A TRICK)

Sabrina:
Ya ya ya, one I know of is www. 111flower.com and dat was what Michelle recommended too.

 
At Wed Jul 26, 11:22:00 PM, Blogger shoppingmum said...

Glad you rant in your blog, save lots of people from kena tipu!

 
At Thu Jul 27, 12:43:00 PM, Blogger Tracy said...

Shoppingmum:
Good thing is dat we have our own blog to rant hor?

 
At Wed Sep 27, 07:04:00 PM, Blogger Dawn said...

my loved one sent me a bouqet of flowers from the same website...they said they were going to send it around 5pm and the flowers ended up coming late around 8pm delivered by a taxi driver and one of my rose was detached from the stem and the flowers looks half dead and it smelt hoorible for no apparent reason. all 69 bucks down the drain..

 
At Thu Sep 28, 12:39:00 PM, Blogger Tracy said...

Dawn:
Sorry to hear dat ur loved one was oso a victim. I didn't expect their service to be dat bad as when they called me they were very nice people. Well, what have I so say more?

 
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